“Within two weeks our eight legal entities had Pliant up and running”

Challenge: Finding the right credit card provider

Before adopting Pliant, the Elämys Group used a few physical credit cards in their business. They also tried another VCC provider, but it did not meet their needs.

Elämys Group uses credit cards for purchasing services like hotels, car rentals, or restaurants that aren't under contract. They need to purchase and pay for these services in advance. For Elämys, fast payments and immediate confirmation of purchases are essential advantages. On the other hand, the payment type surcharges charged by some providers are a disadvantage.

Credit card payments are the fastest and most convenient way to settle accounts with travel service providers, and they're an important means of payment for travel services.

Solution: Ease of use from onboarding to card issuing

Soon after onboarding, Jari and his team found that Pliant covered and solved practically all the known shortcomings of previous providers. Today, the main users of Pliant are travel producers and sales experts, but also people in management, marketing, and other industries.

When implementing a new credit card solution, the Elämys Group focused on attractive cashback and ease of use for the numerous users in the company.

With Pliant they are able to issue credit cards quickly on their own and can set flexible limits for each card within the available company balance. Further card controls for transaction limits and monthly usage restrictions enable low threshold issues of cards.

In fact, despite the increase in credit card users, the process for reporting purchases to the finance department has been simplified. "Both card users and finance staff are extremely satisfied with Pliant's solution," says Jari Iltanen.

He also describes the onboarding from the first contact with Pliant as very fast and simple. “All contacts to and from Pliant staff were quick and solution-oriented. It was also a nice bonus that we had a Finnish-speaking contact manager in Pliant,” Jari Iltanen explains.

Outcome: Eight legal entities were onboarded within two weeks

All eight Elämys Group units were onboarded within two weeks and now use Pliant’s credit card solution. They can easily switch between them in the Pliant app with a single login.